For Our Patients
MANY insurance plans change January 1st. Be your own best advocate and verify any changes made to your insurance coverage and report them to us ASAP. You can also use the patient insurance benefit worksheet and medication coverage worksheet as scripts for when you speak to your insurance company. Read our blog, The New Year May Mean New Insurance, for more details.
The American Congress of Obstetricians and Gynecologists (ACOG) has released a Practice Advisory: Update on Seafood Consumption During Pregnancy in response to the FDA’s and EPA’s revised advice regarding fish consumption. ACOG encourages pregnant women, women who may become pregnant, and breastfeeding mothers to follow the FDA and EPA’s revised advice; to avoid raw and undercooked seafood; and to discuss the revised advice and the potential benefits of seafood consumption with their obstetrician-gynecologists or other obstetric providers.
Announcements & News
Please remember, in order to best serve all of our patients, any non-emergency correspondence received after 3:00 pm on weekdays and 11:30 am on weekends will not be addressed until the next business day.
A Note Regarding Telephone Conferences:
When you are scheduled for a telephone conference with a physician and look on your portal, you will see an actual time is scheduled. We have to do this so physicians can see they have a call to make that day. PLEASE BE AWARE, this is NOT the time the physicians will call you. The doctor will call in between patients, around lunch time or at the end of the day, as they have time available. We will do our best to fulfill your requests for a specific block of time, but cannot guarantee the working flow of the day will allow us to honor each patient’s wishes.
ASRM STATEMENT ON ZIKA VIRUS
IVF Patients with Insurance Coverage
Due to recent changes with insurance coverage and an increase in the patients responsibility, we are now obtaining a credit card # prior to your cycle to keep on file for any out of pocket charges that may be incurred during your cycle. As always, we will submit claims to your insurance carrier. Once payment is received, all outstanding patient responsibility will be applied to your credit card.
If you have any questions, please speak to one of our financial counselors.
Call between 6:30 and 7:00 am with a positive Ovulation Predictor Kit to schedule surge testing. When you do, press “2” to leave a message for the Ovulation Induction (OI) Coordinators, or press “1” on the weekend to leave a message for the weekend coordinator.
To help expedite your calls, we have a new phone tree at RHS. You have options to connect to:
- IVF and Third Party Reproduction-Your coordinator would be Nina or Laura (and Annette is our IVF liaison) and your cycle would be IVF, Frozen Embryo Transfer, Donor Egg, or use of a Gestational Carrier.
- OI/Ovulation Induction-Your coordinator would be Nikki or Debbie and your cycle will involve IUI/DIUI (intrauterine insemination or donor intrauterine insemination) or timed intercourse and may include medication OR you are scheduling your evaluation testing.
- To speak to the receptionist-all other inquiries.
Another option to reach your coordinator is use of the patient portal.
Please be aware that any message you send to RHS via the patient portal becomes a permanent part of your medical record. We are unable to delete these messages. If you have a personal message for friends at RHS please call the office or use a home e-mail. We also ask that you use appropriate and courteous language.
In the event of a weather or community emergency, including power and phone outages, check here, on our home page, or Facebook for important operational updates.
- Local Support Services counselors, support groups, attorneys and urologists
- Weight Management Resources gain, lose or maintain a healthy weight
- A Glossary of Fertility Terms
- Medical Information:
Medications & injections, injection teaching videos, discount medication programs
- Egg and sperm banks
- Shipping and Storage Information
- Pregnancy Do’s and Don’ts
- Patient Testimonials